Refund policy

Returns and refunds

 

You have 100 days from the day your order arrives to change your mind.

 

We would rather you actually used it. Take it on a real trip, pack it, compress it, bring it home. If it does not do what we said it would, tell us and we will refund you in full. There is no restocking fee, no form to fill in, and we will not ask you to prove anything or argue about whether the bag has been used. Using it is the whole point.

 

How to start a refund

 

Email support@getwayhome.com with your order number and one line about what went wrong. That is the entire process. We reply within one business day.

 

In most cases we will refund you without asking you to ship anything back. It is faster for you and it saves everyone the hassle. If we do need the bag returned, we will tell you and we will cover the return postage. Either way, it costs you nothing.

 

Please do not ship anything back before you hear from us. A parcel sent without instructions can end up at the wrong address, and we may not be able to refund it.

 

Your refund

 

Refunds go back to your original payment method. Once we approve it, your bank or card issuer usually posts it within 5 to 10 business days, and that part is out of our hands.

 

Damaged, defective or wrong item

 

Send a photo to support@getwayhome.com and we will replace it or refund you, whichever you would rather have. You will not be asked to send the item back.

 

Cancelling an order

 

Email us any time before your order ships and we will cancel it for a full refund. Once it has a tracking number it is on its way, so treat it as a refund instead. The 100 days still apply.

 

Exchanges

 

The quickest route is a refund plus a fresh order in the colour you want, so you are not waiting on two shipments back to back. Email us and we will make sure you are not out of pocket.

 

A note on fairness

 

This policy is written to be generous because we would rather trust you than police you. We do reserve the right to decline a refund where there is clear evidence of abuse, such as repeated refund claims across multiple orders. That is not aimed at anyone who bought a bag that did not work out for them.

 

Questions

 

support@getwayhome.com

 

We answer every email within one business day, Monday to Friday.