Shipping policy

Where we ship

 

We ship within the United States.

 

There are a few places we cannot reach yet: Hawaii, Alaska, Puerto Rico, and Armed Forces addresses (AA, AE, AP). Our carrier does not cover them, so no shipping rate will appear at checkout for those addresses. We are working on it. If you are in one of them, email support@getwayhome.com and we will tell you the moment that changes.

 

Shipping rates and delivery

 

Free shipping is $0.00 on every order, with no minimum, and arrives in 8 to 10 business days.

 

Express shipping is $15.00 and arrives in 3 to 6 business days.

 

Both windows are counted from the day you order and already include the time it takes us to pack and dispatch. Business days exclude weekends and public holidays.

 

Tracking

 

Every order ships with tracking. You will get a tracking number by email as soon as your order leaves us. Tracking can take a couple of days to show its first scan, which is normal and does not mean anything has gone wrong.

 

If your tracking has not updated for more than 5 business days, email support@getwayhome.com with your order number and we will chase the carrier for you.

 

Buying for a specific trip

 

Order at least three weeks before you travel. That leaves room for delivery and for the occasional customs hold, and it means you are not refreshing a tracking page the night before a flight.

 

Lost or delayed packages

 

If a package is confirmed lost in transit, we will send a replacement or refund you, whichever you would rather have. You will not be asked to file a claim with the carrier yourself.

 

Wrong address

 

We ship to the address entered at checkout. If you spot a mistake, email support@getwayhome.com within 24 hours of ordering and we will correct it before dispatch. Once a parcel is on its way to a wrong address we usually cannot recall it, though our 100-day refund policy still covers you.

 

Questions

 

support@getwayhome.com

 

We answer every email within one business day, Monday to Friday.